Refund policy

Refund Policy

At Cactus Collective Co., we strive for customer satisfaction with each of our handcrafted items. If you have any concerns about your product, please contact us immediately at info@cactuscollectiveco.com.au. We’ll be happy to help and respond as soon as possible.

• Faulty or Damaged Items: If you believe your item is faulty or has been damaged during shipping, please email us with photos and a description within 7 days of receiving the product. We will assess the issue and may offer a repair, replacement, or refund as appropriate.

• Change of Mind: We do not offer refunds or exchanges for change of mind. Please choose carefully and contact us if you have any questions before purchasing.

• Return Shipping Costs: If a return is required, the customer is responsible for covering the return shipping cost. We recommend using a tracked service, as we cannot be held responsible for items lost during the return process.

• Condition of Returned Items: To be eligible for a return (where approved), items must be unused, unwashed, and in their original packaging. We reserve the right to refuse a return if items are not in saleable condition.

Sale Items

• All items purchased on sale are final and cannot be returned unless deemed faulty.

Processing Refunds

• If a refund is approved, we will process it back to your original payment method within 5–10 business days.

• Please note that it may take additional time for your bank or payment provider to process and post the refund.

Thank you for supporting Cactus Collective Co., and please feel free to reach out with any further questions.